Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care, and we aim to treat all patients with dignity and respect.
You Spoke, We Listened! What we have done with your feedback!
You Spoke, We Listened. What we have done with your feedback!
You asked for –
SMS appointment Reminders.
We delivered –
With your consent you can now receive a SMS text
message reminder the day before your scheduled
appointment . Talk to our reception staff who will
arrange this for you.
You asked for –
The option to see a female GP.
We delivered –
We are currently in the process of recruiting
a female GP to join our clinic in March 2021
MyDoc
Healthcare
How can we help you today?
These are some of our patients most common concerns. For more info, check out our list of services below
Test Results
Your Doctor may request that you undergo particular investigations such as blood test, scans and more. The results of any investigations will be discussed with you in an appointment that will be arranged for you by our medical administration team.
Communication assistance
If you require an interpreter for your consultation or you have a communication impairment, you can arrange with our staff prior to your appointment to have the necessary assistance available to you at the time of you consultation. Please ensure that staff are aware of this at the time you make your appointment.
Returning calls
If you wish to speak to the doctor over the phone, a nurse will triage your call. The nurse will speak to the doctor who will either take your call or call you back at an appropriate time or advise the nurse on an appropriate course of action.
Management of your Health Information
Please advise reception if you would like access to your medical history.
Complaints & Compliments
We welcome feedback and encourage you to talk to us if you are happy or unhappy with any component of our service. This is how we learn and grow and understand what it is our patients need. If you feel uncomfortable speaking to us directly, contact the Health Complaints Commissioner on 1300 582 113
