FAQs

Some of our patients most common concerns!

Test Results

If your doctor has requested that you have tests you will need to make an appointment at a time suggested by the doctor, to review the results of your tests. If the results of the tests are deemed urgent or non urgent you will be contacted by Bendigo Medical and asked to come and see your doctor

Communication assistance

If you require an interpreter for your consultation or you have a communication impairment, you can arrange with our staff prior to your appointment to have the necessary assistance available to you at the time of you consultation. Please ensure that staff are aware of this at the time you make your appointment.

Returning calls

If you wish to speak to the doctor over the phone, a nurse will triage your call. The nurse will speak to the doctor who will either take your call or call you back at an appropriate time or advise the nurse on an appropriate course of action.

Management of your Health Information

Please advise reception if you would like access to your medical history.

Complaints

If you wish to make a formal complaint you can call the health services commissioner complaints and information on 1800 136 066